Right of withdrawal
Each purchase will be governed by the provisions relating to the legislation for consumer protection in contracts concluded at a distance and, therefore, the Customer may exercise a right of withdrawal, within the terms and in the manner provided for by Italian law.
The reimbursement of the sums paid will be made as quickly as possible and in any case within 30 days, starting from the moment in which Nardone S.r.l. will receive communication from the customer of the intention to withdraw from the contract and will be made by bank transfer if the payment was made by bank transfer or by cash on delivery.
All shipping and packaging costs for returning the goods are charged to the customer.
The goods subject to withdrawal must reach Nardone S.r.l. at the following address: Via Roma, 144 Dentecane Av, perfectly packaged and intact in all its parts, within 7 working days of receipt of the goods.
Return of defective goods
In the case of defective goods:
the same can be returned to Nardone S.r.l. within 7 days of delivery.
The shipping and packaging costs for returning the shipment are charged to the customer.
Defective goods will be returned or refunded (in case they are out of stock) by Nardone S.r.l.
In case of damaged shipment
If you receive packages from Nardone Srl visibly damaged by the courier, (broken or visibly damaged packaging) you can do as follows:
In the case of several packages, reject the damaged package to the sender by signing the courier’s bill “you accept subject to verification of the content”. We will then take care of the return of the damaged package and send it back to you.
If, on the other hand, it is a single package shipment, reject the shipment to the sender and as before we will take care of the return and restoration of the shipment.
In case of exhaustion of the broken product, you will be contacted for a possible replacement if you do not find any replacement product in our catalog, Nardone S.r.l. will refund you the sums paid.